Ensuring calls are directed to a team member who can assist the caller is the most important function of call center software. Customize your system with phone trees to direct callers, timers, and switches to ensure your customers can easily reach the right person.

Everyone says your call is important. Everyone says your call will be answered in the order it was received, that they are experiencing higher than usual call volume, and that the menu options have recently changed. What if your call center software could do more? Ask us how.

It is up to you to decide if you monitor calls for quality and training purposes, but there are plenty of other ways to ensure your call center is running smoothly. With our call center software, you can choose and monitor your own metrics, and even program actions to take when thresholds are exceeded. Maybe instead of telling your customers about the high call volume you can tell them that their wait time has been detected and that additional reps are logging in.